Returns & Exchanges
At Just Wines, we want you to be completely satisfied with every bottle you purchase; if a wine is faulty or doesn't meet your expectations, we offer a straightforward return process within 30 days of delivery.
Contact Support
Email our customer service team with your order number and details regarding the specific bottles you wish to return or exchange.
Secure Packaging
Carefully repack the wine in its original shipping box or equivalent protective packaging to ensure the bottles remain intact during transit.
Collection or Drop-off
We will provide a prepaid shipping label or arrange a courier collection at a time that is convenient for you.
Quality Inspection & Refund
Once our cellar team receives and inspects the returned stock, we will process your full refund or dispatch your replacement bottles within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing